Privacy policy

Effective 30 August 2026

Who we are

Voypelo Solutions (Pty) Ltd, registration 2019/566914/07, operating from Greenstone Hill, Johannesburg, 1609 (registered office: 8 Mossie Street, Bergsig, Bethlehem, Free State, 9700). We are the responsible party for the personal information described here, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).

Contact for any privacy matter: automate@voypelo.co.za · +27 63 498 9311

What we collect, and why

1. Enquiry form

We collect your name, company name, email address, phone number, the type of enquiry you select, and whatever you write in the message field.

Purpose: to respond to your enquiry and, if you become a client, to carry out the work. Lawful basis: your consent, given when you tick the consent box.

2. Client data during an automation project

To build an automation we usually need access to systems that hold personal information about your staff, your customers or your suppliers: accounting records, invoices, email, WhatsApp messages.

Before that access begins we sign a written agreement setting out the scope, the security measures, and what happens to the data when the engagement ends.

3. Website technical data

Our host records standard server logs: IP address, browser type, pages requested, timestamps. Purpose: security and fault diagnosis. Lawful basis: our legitimate interest in keeping the site available and secure.

We count visits on our own server, without cookies: the page you open, the website that sent you, any campaign tag in the link, your device type, and a daily code made from your connection. The code cannot be turned back into your IP address and changes every day, so it only stops one visit being counted twice. We use these counts to see which pages help visitors. Lawful basis: our legitimate interest in improving the site.

We do not use advertising or analytics cookies. We do not track you across other websites.

4. Electrician verification records

Our electrician verification programme closed in August 2026. Records already held are retained only as long as needed to answer queries about cards still in circulation, and no new applications are accepted.

Where your information goes

Enquiries submitted through this website are stored on our hosting provider's servers and passed into our own internal system for handling. The automations we build are installed on your own systems, so your business data stays where it already is. We do not host client data.

Some tools we use to build automations may process data outside South Africa. Where that applies to your project we will tell you which tools, which country, and on what basis the transfer is lawful under section 72 of POPIA, before any of your data goes near them.

Who we share it with

We do not sell personal information. We do not share it for marketing. We share it only with:

• our hosting provider, which stores the site and enquiry records
• sub-processors named to you in writing before a project starts
• anyone we are legally required to disclose to

How long we keep it

• Enquiries that do not become projects: 24 months, then deleted
• Client project records: for the engagement, plus 5 years to meet tax and company law retention requirements
• Client operational data inside an automation: as set out in the project agreement, and returned or deleted at your instruction when it ends
• Server logs: 12 months

Security

Access to enquiry records is restricted to people who need it. Credentials for client systems are stored in an access-controlled vault and are never held in plain text. Automations run on infrastructure the client owns, with the client's own credentials, so the client can revoke our access at any time without our cooperation.

If personal information is compromised we will notify the Information Regulator and every affected person as soon as reasonably possible, as section 22 requires.

Your rights under POPIA

You may ask us to confirm what personal information we hold about you, correct or delete it, object to processing, or withdraw consent at any time. Withdrawing consent does not affect processing already carried out.

Email automate@voypelo.co.za and we will respond within 30 days.

You also have the right to complain to:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
complaints.IR@justice.gov.za

Changes

If this policy changes materially we will update the effective date and, where the change affects you, contact you directly.