Privacy policy

Protection of Personal Information Act (POPIA) · Last updated: 2026

Voypelo Solutions (Pty) Ltd ("Voypelo", "we", "us") respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

1. Who we are

Voypelo Solutions (Pty) Ltd, registration number 2019/566914/07, based in Bethlehem, Free State, South Africa. Information Officer: Omphile Vuyo Molahloe. Contact: info@voypelo.co.za · +27 63 498 9311.

2. What we collect

When you submit an enquiry, quote request or supplier application, we collect the information you give us, which may include:

• Name and company name
• Email address and phone number
• Details of your enquiry, project, products of interest and delivery area
• Technical data such as your IP address and browser, for security and spam prevention

3. Why we use it (purpose)

• To respond to your enquiry and provide quotes, pricing and delivery information
• To process and fulfil orders and connect you with suppliers
• To keep records and meet legal, tax and procurement obligations
• To protect our website and prevent fraud or abuse

We process your information on the basis of your consent and to take steps at your request before entering into a transaction.

4. Who we share it with

We share your information only as needed to serve you - for example with the relevant supplier or delivery partner to fulfil your request - and with service providers who help us operate (such as our hosting provider). We do not sell your personal information. We may disclose information where required by law.

5. How we protect it

We use reasonable technical and organisational measures to safeguard your information, including encrypted connections (HTTPS), access controls, and limiting the personal data retained on our public systems.

6. How long we keep it

We keep enquiry and transaction records only as long as necessary for the purposes above and to meet legal/financial record-keeping requirements, after which they are securely deleted.

7. Your rights

Under POPIA you may request access to the personal information we hold about you, ask us to correct or delete it, object to processing, or withdraw consent. To exercise these rights, contact our Information Officer at info@voypelo.co.za. You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

8. Changes

We may update this policy from time to time. The latest version will always be available on this page.